Wood Green Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Wood Green Carpet Cleaners provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words and expressions have the meanings set out below:
Client means any individual, business, company, organisation or other entity that requests or receives services from Wood Green Carpet Cleaners.
Company, we, us or our means Wood Green Carpet Cleaners as the provider of the cleaning services.
Services means any cleaning or related services provided by the Company, including but not limited to carpet cleaning, upholstery cleaning, rug cleaning and other associated services.
Service Area means the geographical areas in which the Company offers services, primarily within and around the Wood Green area and surrounding districts, as determined by the Company from time to time.
Booking means a confirmed request for services placed by the Client and accepted by the Company in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services at the Client's premises within the Service Area. The specific nature, scope and extent of the Services will be agreed with the Client at the time of booking, based on the information provided by the Client.
The Company will use reasonable care and skill in the performance of the Services and will endeavour to achieve the best possible results based on the condition of the items or areas being cleaned, the type of fibres or surfaces involved and the information supplied by the Client.
The Company does not guarantee the removal of all stains or odours. Some stains and odours may be permanent and beyond the capability of standard or specialist cleaning processes. Pre-existing wear, discolouration, fading, damage or defects may become more visible after cleaning and shall not be considered damage caused by the Company.
3. Booking Process
3.1 Bookings may be made by the Client through the Company’s designated booking channels as communicated from time to time, including telephone or online enquiry forms where applicable.
3.2 When making a Booking, the Client must provide accurate and complete information about the premises, access arrangements, parking availability, the type and size of the areas or items to be cleaned, any significant stains or damage, and any relevant health and safety information.
3.3 The Company will provide an estimate or quotation based on the information given. Any quotation is given in good faith but does not constitute a binding offer. The final price may change if the actual condition, size or nature of the work differs from the information provided at the time of booking.
3.4 A Booking is only confirmed when the Company expressly accepts it. Confirmation may be provided verbally or in writing, including digital confirmation where applicable. The Company reserves the right to decline any Booking at its discretion and without the obligation to provide a reason.
3.5 The Client is responsible for ensuring that someone authorised is present at the premises at the agreed start time to provide access and to confirm the work to be carried out, unless otherwise agreed in advance.
4. Prices and Payments
4.1 All prices are quoted in pounds sterling. Unless expressly stated otherwise, quoted prices include labour, standard cleaning products and normal use of equipment required to perform the Services.
4.2 The Company reserves the right to modify its prices at any time. Price changes will not affect confirmed Bookings, except where the scope of work has changed or the information provided by the Client at the time of booking was incomplete or inaccurate.
4.3 Payment terms will be communicated to the Client when confirming the Booking. The Company may require full or partial payment in advance, or payment on completion of the Services, at its sole discretion.
4.4 Payment may be made by the methods accepted by the Company from time to time, which may include cash, bank transfer or card payment. The Company does not accept payment by cheque unless expressly agreed in advance.
4.5 Where payment is not made at the time of service, invoices are payable within the period specified on the invoice. If no period is specified, invoices are due immediately upon receipt.
4.6 The Company reserves the right to charge interest and reasonable administrative costs on late payments, in accordance with applicable UK legislation governing late payment of commercial debts.
4.7 The Client shall not be entitled to withhold payment or set off any amount due to the Company against any claim of the Client, unless agreed in writing.
5. Client Obligations and Access
5.1 The Client must ensure that the premises are accessible at the agreed start time and for the full duration of the Services. This includes arranging for keys, access codes, parking permissions and any building or concierge permissions required.
5.2 Adequate lighting, electricity and, where required, access to hot and cold water must be provided by the Client at the premises at no cost to the Company.
5.3 The Client must remove fragile, valuable or easily damaged items from the areas to be cleaned and must notify the Company in advance of any items or surfaces that may be particularly delicate, unstable or unsuitable for standard cleaning methods.
5.4 The Company reserves the right to refuse or discontinue the provision of Services if the operative considers the working environment to be unsafe, unsanitary, or if access is unreasonable, and in such cases the Company may treat the Booking as cancelled by the Client.
6. Cancellations, Rescheduling and No-Show
6.1 The Client may cancel or reschedule a Booking by providing notice to the Company within the minimum notice period specified at the time of booking. Where no specific period is communicated, a minimum of 24 hours' notice prior to the scheduled start time is required.
6.2 If the Client cancels or requests to reschedule a Booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services.
6.3 If the Client fails to provide access to the premises at the scheduled time, or if the operative is unable to carry out the work for any reason attributable to the Client, the Company may treat the Booking as cancelled and charge a cancellation or call-out fee.
6.4 The Company will make reasonable efforts to attend Bookings on time but cannot be held liable for delays or cancellations caused by circumstances beyond its reasonable control, including traffic, weather, accidents, equipment failure or staff illness. In such cases, the Company will seek to rearrange the Booking at a mutually convenient time.
6.5 Where the Company cancels a Booking without fault on the part of the Client and cannot provide a suitable alternative date, any prepayments for that Booking will be refunded to the Client.
7. Condition of Items and Premises
7.1 The Client shall ensure that carpets, rugs, upholstery and other items to be cleaned are in a condition suitable for cleaning. The Client must inform the Company of any known defects, loose fittings, pre-existing damage, colour instability, prior restoration, or manufacturer’s cleaning restrictions.
7.2 The Company may carry out tests to assess colourfastness and fibre or surface suitability. If the Company considers that cleaning may cause damage, it may decline to proceed with the work in whole or in part. In such cases, the Client will only be charged for work actually performed.
7.3 The Company is not responsible for any adverse effects where the Client has failed to disclose relevant information about the condition, composition, or history of the items being cleaned, including prior cleaning attempts using unsuitable products or equipment.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in performing the Services. If the Client believes that the Services have not been carried out with reasonable care and skill, the Client must notify the Company promptly and in any event within 48 hours of completion so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.
8.2 The Company’s liability for loss or damage arising from the provision of the Services shall be limited, to the fullest extent permitted by law, to the lesser of the cost of repair, cleaning, or replacement of the affected item, or the total fees paid by the Client for the specific Booking in question.
8.3 The Company shall not be liable for any indirect, consequential, special or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of goodwill.
8.4 The Company shall not be liable for any pre-existing damage, wear or deterioration, or for any damage or issues that arise from inherent defects, weak fibres, loose fittings, poorly secured seams, previous improper cleaning, or the application of non-standard treatments or protective coatings by third parties.
8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be legally excluded or limited under UK law.
9. Insurance
The Company maintains insurance cover appropriate to its business operations, in line with industry standards. Evidence of such insurance may be provided to the Client upon reasonable request. The existence of insurance does not extend or increase the liability of the Company beyond that set out in these Terms and Conditions or under applicable law.
10. Waste, Disposal and Environmental Regulations
10.1 The Company carries out its Services in accordance with applicable UK regulations relating to environmental protection and waste management.
10.2 Standard carpet and upholstery cleaning Services do not normally include the removal of general household waste, bulk rubbish or hazardous materials. The Client remains responsible for the disposal of such waste unless a specific additional service has been agreed in advance.
10.3 Where the Company removes waste or residues as part of the Services, this will be handled and disposed of in compliance with regulatory requirements. The Company may refuse to handle waste it reasonably believes to be hazardous, contaminated or outside the normal scope of cleaning activities.
10.4 The Client must inform the Company in advance of any known contamination, infestation, bodily fluids or hazardous substances present in the areas or items to be cleaned. The Company reserves the right to refuse to carry out or continue with the Services if it considers that appropriate conditions or safeguards are not in place.
11. Health and Safety
11.1 The Company will conduct its activities in accordance with applicable UK health and safety legislation and will take reasonable steps to ensure that cleaning is carried out safely.
11.2 The Client must inform the Company of any health and safety risks at the premises, including loose flooring, faulty electrical points, restricted ventilation, or any other hazards that may affect the performance of the Services.
11.3 During and immediately after cleaning, floors, carpets and other surfaces may remain damp and may be slippery. The Client is responsible for taking reasonable precautions to prevent slips, trips or falls and for keeping children, pets and vulnerable persons away from recently cleaned areas until they are safe to use.
12. Complaints and Service Issues
12.1 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible, and in any case within 48 hours of completion of the work, so that the matter can be investigated.
12.2 The Company may request photographic evidence, access to the premises, or an opportunity to inspect the affected items before determining an appropriate remedy. Where justified, the Company may offer a re-clean of the affected area or another proportionate solution.
12.3 Failure to provide timely notice of any complaint may limit the Company’s ability to investigate and may affect any remedy offered.
13. Force Majeure
The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, transport disruption, strikes, public health emergencies, utility failures, accidents, or acts of government. In such circumstances, the Company will inform the Client as soon as reasonably practicable and will, where possible, rearrange the Services.
14. Personal Data and Privacy
The Company may collect and process personal data about Clients for the purposes of managing Bookings, delivering Services, taking payment and handling enquiries or complaints. Personal data will be handled in accordance with applicable UK data protection legislation. Further information about how personal data is processed may be provided separately in a privacy notice.
15. Variations to Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The current version will apply to all Bookings placed after the date on which the revised Terms and Conditions come into effect. Material changes will not affect Bookings already confirmed, unless required by law.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
17. Entire Agreement
These Terms and Conditions, together with any written quotation, booking confirmation or other written agreement between the Company and the Client, constitute the entire agreement between the parties in relation to the Services and supersede any previous understandings, arrangements or statements, whether oral or written.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
By proceeding with a Booking, the Client confirms that they have read, understood and agree to these Terms and Conditions.
